You can trust that your order will be quickly processed and delivered safely. Custom orders should not exceed a 4 week turn around time. The free shipping option is only available in Canada. I can ship products anywhere in Canada and the U.S.A using the shipping method of your choice. When you place an order I will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination. We offer a discounted $15.00  flate rate shipping method for all North American orders. This shipping rate also includes insurance in the case that the product is damaged during shipping. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.