If you are dissatisfied with your order for any reason, you can return your items for a exchange. Because all of our products are made custom for the customer we cannot offer a refund. We will however work with you to make sure that you are 100% satisfied with the product you receive. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. [Shanon's Custom Creations] [54072 James Line RR#6 Stn Main] [Aylmer, Ontario] [N5H 2R5] [Canada]